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Season Ticket Account Policies

KANSAS CITY ROYALS SEASON TICKET ACCOUNT POLICIES

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Kansas City Royals Season Tickets are a significant investment. In order to optimize benefits offered to Season Ticket Holders and protect their accounts from unauthorized changes and activities, the Kansas City Royals have established the following policies related to Season Ticket Accounts.

SEASON TICKET ACCOUNT TYPES

A Season Ticket Account may be established in two ways: as a personal account (in the name of an individual or married couple) or as a business account (in the name of a company or organization).

Individual Account (1)
Adam Smith*
1 Royal Way
Kansas City, MO 64129
Individual Account (2)
Adam Smith*
The ABC Company
Kansas City, MO 64129
Individual Account (3) - Married Couple Adam Smith*
Kelly Smith*
1 Royal Way
Kansas City MO, 64129
The ABC Company* Adam Smith
1 Royal Way
Kansas City, MO 64129

Season Ticket Holder of Record

In the examples above, the Kansas City Royals will recognize those names followed by an asterisk (*) as Season Ticket Holder of Record. Any other name listed on the account is irrelevant for purposes of determining account title. The addresses also are irrelevant as indicators of account title. In the Business Account example the name followed by an asterisk (*) would be considered the 'Authorized Agent'. The authorized agent may conduct business on behalf of the business Season Ticket Holder. The Kansas City Royals have sole discretion in determining the Season Ticket Holder of Record on each account.

SEASON TICKET PARTNERS

The Season Ticket Holder or agent of record may name others to the account by making the request in person, e-mail or mail. The others named on the account are referred to as Season Ticket 'Partners'. The Account Holder of Record must also provide a mailing address, phone number and e-mail for each Partner. Partners on a Season Ticket Account are implicitly authorized by the Season Ticket Holder or agent of record to conduct the following business on the account: pick up tickets or other items that have been ordered by the customer/agent of record on the account, obtain replacement seat tickets and exchange future game or unused season tickets (based on established exchange policies). Season Ticket Holder 'Partners' may from time to time be offered special privileges such as invitations to special Season Ticket Holder events or Season Ticket Account 'Partner' pre-sales. No other access to the account will be granted by the Kansas City Royals, nor is it implied. Making payments to a Season Ticket Account that has been established in the name of another individual or entity is done so as a private arrangement between private parties, and does not establish any rights or benefits of a Season Ticket Holder on behalf of the payer. The Royals neither condone nor prohibit such private arrangements, but would strongly encourage any party willing to pay for the season tickets of a Season Ticket Holder to establish their own Season Ticket Account to begin to accrue the benefits associated with being a Season Ticket Holder.

  • Full Season Ticket Accounts may list up to four (4) Season Ticket Account 'Partners'.
  • Half Season Ticket Accounts may list up to two (2) Season Ticket Account 'Partners'.
  • 21-Game Plan Season Ticket Accounts may list one (1) Season Ticket Account 'Partner'.

Each Season Ticket Account Partner must have an up-to-date and valid mailing address, phone number and e-mail address to be considered a valid 'Partner'. Season Ticket Partners will be assigned a Partner Longevity based on the year they are established as a Partner on the Season Ticket Account by the Season Ticket Account Holder of Record. The Partner Longevity will be used to determine eligibility to take over as a Season Ticket Holder of Record and/or a seating location should the Partner decided to establish their own independent Season Ticket Account, based on the policies set forth by the Kansas City Royals.

TRANSFER OF SEASON TICKET ACCOUNTS

Once established, the license associated with a season ticket account may only be transferred in the following ways:

Personal Season Ticket Accounts:

  • The Kansas City Royals will honor requests to change the Season Ticket Holder of Record on a Season Ticket Account to immediate family members (i.e. spouse, child, sibling, or parent) only. When the Season Ticket Holder of Record is changed to an immediate family member's name the Season Ticket Account Longevity will remain intact. The Account Holder of Record may request the change in person, via e-mail or by mail. The Royals may request documentation of the relationship prior to executing the change.
  • The Kansas City Royals will also honor requests to change the Season Ticket Holder of Record on a Season Ticket Account to a Season Ticket Partner and retain the season seat plan and location if the Partner meets the following qualifications:
    • The Partner must be listed on the Season Ticket Account for a minimum of three (3) years.
    • The Partner's contact information is up-to-date and valid at the time of the request.
    • When a Partner is transferred to a Season Ticket Holder of Record the Season Ticket Account will be assigned new longevity based on the longevity assigned to the Season Ticket Partner.
  • In the case of a divorce where the Account was held jointly, the Royals may award the seats to the ex-spouse who is awarded the Season Ticket Account in a divorce settlement. An exact copy of final and legal divorce papers must be presented to the ticket office before the account is transferred to the ex-spouse whose name appears second on the Account. The Royals have no obligation whatsoever to the ex-spouse who does not retain the seats. Longevity earned on the Account will remain intact.
  • In the case of the death of a spouse whether the Season Ticket Account was held jointly or not, the Season Ticket Account will be changed to the name of the surviving spouse at their request. Longevity earned on the account will remain intact.
  • In the case of the death of a Season Ticket Holder of Record a surviving spouse will be given the first option to retain the Season Ticket Account. Should the spouse forego the opportunity, the Season Ticket 'Partner(s)' listed on the Account will be given the opportunity to take over as the Account Holder of Record. Priority will be given to the Season Ticket 'Partner' will the greatest longevity.

PLEASE NOTE: Royals Season Tickets are not the property of the Season Ticket Holder of Record so cannot be treated as such in a will, trust or other property transfer method.

Business/Organization Accounts:

  • The Kansas City Royals will honor requests to change the Agent of Record for Season Ticket Accounts in the name of a business/organization when the request is made in writing on company/organization letterhead, or via e-mail from an authorized officer of that company/organization from the company/organization's e-mail address.
  • Season seats are not the property of the business/organization, so a business/organization does not have the right to include them as such in the sale, transfer or acquisition of the company. However the Royals will consider a request to change the Season Ticket Holder of Record for a business/organization in the event of a sale, acquisition, merger or transfer should an officer of the new company/organization make the request on letterhead, or via e-mail from an authorized officer from the company/organization's e-mail address.
  • The Royals will not transfer the seats to another company or an individual in the company except as outlined above.
  • Should the Royals agree to transfer the name of a Season Ticket Account listed under a business/organization the account longevity will remain intact.

If a business Season Ticket Holder of Record changes its name solely for marketing or image reasons, but for all intents and purposes is the same company, the ticket office must be provided with documents that clearly demonstrate that this is case. The Kansas City Royals have sole discretion in deciding whether the name will be changed or the account will be closed.

All tickets, including Season Tickets, are licenses sold to fans by the Kansas City Royals for the sole purpose of viewing the game for which the ticket is valid. Season Tickets are not owned by any purchaser, but are the sole property of the Kansas City Royals. The purchaser cannot transfer by any method season seats, benefits, rights or responsibilities to anyone else except as indicated in this document. The Royals reserve the right to refuse to conduct business related to the Season Account with anyone other than the Season Ticket Account Holder(s) of Record or authorized agent of record. The Kansas City Royals reserve the right to change, add to or discontinue any of its policies, procedures, benefits or privileges, including the renewal of season seats at any time by notifying the Season Ticket Holder of Record at the mailing or electronic mail address of record. The Royals reserve the right to cancel a Season Ticket Account or withhold an offer of Season Ticket renewal for any reason, including non-compliance with policies set forth by the Kansas City Royals or objectionable deportment of the Season Ticket Holder of Record or his/her guests. In the event the Royals revoke tickets or cancel a Season Ticket Account, a refund check will be issued to the Season Ticket Holder of Record for the paid value of unused season tickets (for un-played games) that are returned to the Royals. The Kansas City Royals have sole discretion in determining the Season Ticket Holder of Record and longevity on each account.

Royals Season Ticket Holder Information
For additional information regarding Season Ticket Holder benefits and services please visit www.royals.com/sth or contact the Royals Season Ticket Service Department at (816) 504-4040 (option 3).