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MLB.com Account Information

  1. Where can I find additional support or customer service?

    If your question isn't answered here, please check the other sections of the FAQs or visit the MLB.TV Support Forum. You can also contact our Customer Service Department.

  2. How do I create an MLB.com account?

    To create an account, click on the word Register in the horizontal bar at the top or bottom of most MLB.com pages. On the "Login or Register" page, select "I don't have an MLB.com account", and complete the requested fields. The email address and password you enter will be used for future Logins. Before you click Login, make sure to double-check the spelling of your e-mail address and remember that your password is case sensitive.

  3. I had a subscription to MLB.TV, MLB.TV Premium, or Gameday Audio in a previous season. Do I need to create a new account?

    No, you should sign in as an existing account holder. If you do not remember your password, you can click on the Forgot Your Password link. If your e-mail address or any other information has changed, you can update your account once you have logged in by clicking on My Account.

  4. How do I change the e-mail address associated with my MLB.com account?

    From the top of any MLB.com page, click Login. Select "I already have an MLB.com account" and enter your current e-mail address and password, then click Login.

    In the "Account Information" section of the My Profile page that opens once you have logged in, click on the "Change" link above your e-mail address on the top of the page. In the window that opens, enter your new e-mail address and click "Save Email".

  5. How do I change the password associated with my MLB.com account?

    Log in to your MLB.com account. Click on the "My Account" link that appears in the horizontal bar on the top of any MLB.com page.

    On the My Profile page that opens once you have logged in or clicked on the "My Account" link, in the "Account Information" section, click on the "Change" link to the right of where the word "Password" on the top of the page. In the window that opens, enter your current password, as well as your new password (twice to confirm the spelling) and then click "Save Password". Your password is case sensitive.

  6. How do I change the nickname associated with my MLB.com account?

    Log in to your MLB.com account. If you are already logged in, click on the "My Account" link that appears in the horizontal bar on the top of most MLB.com pages.

    In the My Profile page that opens once you have logged in or clicked on the "My Account" link, under the "Personal Information" section, click on the "Change" link to the right of where it says "Nickname" in the middle section of the page. In the window that opens, enter the new nickname you would like and then click "Save Nickname".

  7. What should I do if I forget my password?

    From the top of most MLB.com page, click Login. On the following page, click on the Forgot Your Password link. This will reset your password to a randomly generated one that will be e-mailed to the address associated with your MLB.com account. Check your email and use the password sent to you to log in. Once you are logged in, follow the instructions from the answer to question number five to set up a new password.

  8. I clicked "Forgot Your Password" and did not receive a new password e-mail.

    If you have a spam filter enabled on your e-mail account, then the e-mail with your new password may have been marked as spam. Check your spam folder for the email. If there was a typo in your e-mail address when you signed up or you no longer have access to the e-mail address associated with your MLB.com account, than you should send an e-mail to passwordhelp@website.mlb.com or call Customer Support toll free in the U.S. at (866) 800-1275.

  9. How can I subscribe or unsubscribe to e-mail newsletters and alerts?

    Log in to your MLB.com account. If you already logged in, click on the "My Account" link that appears in the horizontal bar on the top of most MLB.com pages. On the "My Profile" page, click on "My Newsletters" in the panel along the left side of the page. On the following page click "Update". From the next page, you can select the newsletters you would like to receive. When you are finished, click on the "Save Subscriptions" button to update your newsletter preferences.

  10. How can I save or update my billing information?

    Log in to your MLB.com account. If you already logged in, click on the "My Account" link that appears in the horizontal bar on the top of most MLB.com pages. On the "My Profile" page, click on "My Wallet" in the panel along the left side of the page. Enter the required information on the My Wallet page and click the "Save My Wallet" button. You can create and save additional billing options by clicking the "Create New" button on the top right of this page. Each billing option can be distinguished by using the "Label" field.

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